about us
OUR MISSION
At No Ordinary Light, we have made it our mission to offer clients with artistic, original and unique one-of-a-kind lighting fixtures, accent pieces and unusual works of fine art. We compliment our incredible pieces with an outstanding level of customer service, personalized support and a truly amazing shopping experience.
Our products are totally original and cannot be found elsewhere. They are sure to add interest and appeal to your home or office, and you can be sure that no-one else of your acquaintance will have seen anything like them before. If you like the idea of being different and standing apart from the crowd, then these lights are for you!
With over 17 years of experience providing residential and commercial clientele with design assistance, one-of-a-kind lighting fixtures and handcrafted pieces by master European artists, we are one of the leading lighting experts in the industry. We have developed close and positive working relationships with our designers and craftsman to easily customize pieces to fit your needs.
Our team of knowledgeable experts will help to create stunning, modern and contemporary lighting effects throughout your home or business. Let us help you select distinctive table lamps, floor lamps, LED, wall scones, pendant lights, chandeliers, torchieres, entry lighting, Foyer lighting, foyer lighting, contemporary ceiling lamps, accent lights, distinctive, one-of-a-kind conversation pieces, and more!
No matter your needs and style, we will find the right lighting for any room or occasion.
OUR CLIENTS
The team at No Ordinary Light have helped our clients to create many of unique lighting projects for private residences, hotels, restaurants, boutiques, art galleries, and sports venues, just to name a few. We are proud of all our work and look forward to future projects with new and existing clients.
OUR POLICIES
Any items we have in stock are shipped FREE from our warehouse in North California within 2 business days.
Please understand that while not all items are always in stock, we will make every effort to communicate which items are currently available. Items not in stock, and custom orders, will be charged a shipping fee to be quoted in advance. These items are typically received within 4-12 weeks.
OUR TRADE PROGRAM
We love building relationships with skilled trades professionals. Please contact us if you are a licensed and established Designer, Architect, Contractor or Commercial Property Owner in the U.S. and we will be able to offer you a competitive discount on any order. Simply contact us to receive a FREE quote on your project.
If you are interested in registering for tax exemption status, please email us your Resale certificate and business license.
OUR WISH
To help create your next space, we would be honored if you would permit our team to offer our vast artistic and interior design knowledge. Combined with years of creative lighting experience, we have exactly what you need to make your space truly unique.
We look forward to helping you find the perfectly remarkable lighting solution for you or your business.
shipping policy
Shipping Policies
- No Ordinary Light provide free ground shipping within 48 states of continental US. Upon receipt of order item will be shipped within 48 hours. Please note that we do not ship on Saturdays, Sundays or US holidays.
- Special order or custom products may take between 4-10 weeks for lamps and 8-12 weeks for accessories and furniture these are made to order. For any other item not readily available or out of stock, you will receive a prompt email with information.
- Oversized Shipping Products: If an item is shipped as oversized and/or must ship via a trucking company, additional shipping charges may apply. You may be contacted within 48 hours to complete your order. If you have any further questions, please contact Customer service for more information.
- We're sorry, but at this time we are unable to ship to any international country (including Canada), and any PO Box address.
- Please contact Customer Service to inquire about the shipping cost to Alaska and Hawaii.
Tracking your order
- You can track your order via the carrier's shipping tracking system. Your shipping confirmation email will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.
Sales Tax
- Sales tax only applies to orders shipped to California.
- If you are interior designer, architect, contractor and have a Resale certificate, please contact Customer Service before your order.
returns and replacements
Return:
All merchandise may be returned within 30 days of the date of delivery.
Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.
All returns must be made with a Return Merchandise Authorization number; please contact Customer Service.
A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx or UPS and obtain a tracking number.
If you have misplaced the Returns form included with your order, you may print one from our
PDF Form. This file requires the
Adobe Acrobat Reader.
Products must to be in new, uninstalled condition and original packaging
Your refund credit will be issued after the item has been returned and inspected.
You are responsible for the return shipping cost of any item you return.
Any expedited shipping charges you paid on the original order are non-refundable.
We cannot accept returns of:
- Products that have been installed or assembled
- Products that are not in the original condition and packaging
- Products with unwrapped or damaged crystals
- Products that are Made-to-Order, Custom or Special Order to your specifications
- Products that have been clearly identified as non-returnable on the Product Details Page
- Returns made without a RMA
Before ordering special order or custom products we encourage you to ask for as much information as you need - including swatches, finish samples etc.
Note that a request to return items totaling more than $1,000 incur 10% restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
Exchange:
We do not offer an exchange for orders. If you would like a different size, color or finishing please return your unwanted item for a refund and place a new order.
If your goods was damaged:
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier and we can’t accept responsibility for the damages.
Once you notify us that your product was damaged, NO ORDINARY LIGHT will file a claim with the shipper. As usual claims take 8-10 business days to process. Please do not throw out the damaged product or the packaging. Usually the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time. Generally, we are able to order a replacement fixture at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacement is a subject to availability.
If you receive a product that has broken glass or a dented shade and report it within 48 hours, we will provide replacement glass or shade at no additional charge. If you wish to return a product that was received with broken glass or a dented shade, the standard return policy will apply.
NO ORDINARY LIGHT is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.
Please contact Customer Service if you have any questions.
Projects
Restaurant
wine bar & Lounge
Hotel
retail stores
IndieScreen - Brooklyn - NY
Villa del Capitano Art & Relais - Siena- Italy
FAQ
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When can I expect my order?
No Ordinary Light provide free ground shipping within 48 states of continental US.
Upon receipt of order item will be shipped within 48 hours.
Please note that we do not ship on Saturdays, Sundays or US holidays.
We offer discounted UPS or FedEx standard shipping for customers in Hawaii and Alaska.
Special order or custom products may take between 3-10 weeks for lamps and 4-10 weeks for accessories and furniture these are made to order. For any other item not readily available or out of stock, you will receive a prompt email with information. -
How do you ship your items?
All items are shipped via UPS or FedEx. Most heavy, larger, oversized items are shipped via a trucking company, additional charges may apply.
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Do you ship outside of the U.S.?
Currently No Ordinary Light does not offer international shipping to any other country. We hope that in the near future we offer our customers this opportunity.
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Do you offer a Volume Discounts?
No Ordinary Light offers volume discounts on large orders. Email us to request a large order quote.
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Do you offer a Designer Discounts?
No Ordinary light works with licensed and established Designers, Architects, and Contractors for most orders. Just contact us for a quote on your project. If you are interested in registering for tax exempt status please email us or fax us your Resale certificate number in addition to your business license.
Fax # 408-732-9902
Email : info@noordinarylight.net -
What is the return policy?
We want you to not only like what you get, but to love it. Therefore we stand behind everything we sell but there are exceptions. We do require that in the event you want to return any item, that you do so within a 30 day period. It must be in new, unused condition, in original packaging.
Shipping charges are the responsibility of the customer and you must email us prior to shipping an item back to get an RMA (Return Merchandise Authorization) number to attach to box.
HERE ARE THE EXCEPTIONS:
Anything custom – That would apply to anything that has been custom or special order, that are made to order and anything else that is custom is not returnable and considered a final sale.
Special order catalogue items will incur 30% restocking fees
Current Promotions – Any item purchased through a current promotion is non-returnable, and is considered a final sale. No exceptions (unless damaged in transit).
If an item arrives damaged or brokenb – First step is to contact us, We will first file a claim with the carrier, then arrange to have your item picked up with a prepaid mailing label. Finally, you will be given a choice of a replacement or a refund. We strongly suggest to take pictures to document evidence of shipment damage.
Note that a request to return items totaling more than $1,000 incur 10% restocking fees. Here is more information about Return and Exchange Policy -
Do I exchange?
No Ordinary Light does not offer an exchange for orders. If you would like a different size, color or finishing please return your unwanted item for a refund and place a new order.
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What do I do if my product has a problem during the warranty period?
If you experience a problem with any product you purchased from No Ordinary Light that offers a manufacturer warranty, please contact our Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly. Here is more information about our Warranty.
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Shipping/Tax Policy?
All orders are shipped from California. Orders shipped within the state of California will be charged sales tax. Orders shipped out of state will not be charged sales tax.
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I haven’t gotten my order, what do I do?
If you have given your order a reasonable amount of processing and shipping time (6-9 days) please feel free to contact us and we will be happy to update you and provide a tracking number for your order.
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Can I make suggestions or see if you can get certain products?
Absolutely! We are counting on you to see what the marketplace needs more of. Feel free to email us anytime with requests, suggestions or ideas. We are totally open to hearing what you have to say and welcome your feedback. Email us at info@noordinarylight.net
If you have more questions feel free to contact us
Dont hesitate to get in touch either using the form below or by email:
info@noordinarylight.net
privacy policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@noordinarylight.net or mailing us at:
No Ordinary Light
350 E Mission st. office 110
San Jose, California 95112
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@noordinarylight.net or by mail at
No Ordinary Light
350 E Mission st. office 110
San Jose, California 95112
CONTACTS
TO ARRANGE A COMPLIMENTARY CONSULTATION
FOR ALL INQUIRIES PLEASE
dont hesitate to get in touch either using the form below or additional
contact information below.
Corporate Office & General Inquiries
350 E Mission st. Office 110
San Jose, CA 95112
Phone: (408) 472-6643
Fax: (408) 732-9902